EXECUTIVE SECRETARY TRAINING

Description

The role of the Executive Secretary is to create a high quality environment that begins from the aesthetics of the office and includes friendly communication, management of small everyday crises - conflicts and "unwanted intruders" in the Manager's office.

In this environment, the communication (written, telephone and face to face) is enhanced; emergencies are reduced with time planning and meetings are also perfectly and in time prepared.

If we add to the above the Executive Secretary's contribution to high quality Public Relations, it is perfectly clear why the Executive Secretary is an important member of any Organisation.

Course Content

1. THE ROLE OF MODERN EXECUTIVE SECRETARY

The Executive Secretary’s profile
Assessment of the Executive Secretary’s skills – Pareto Analysis
Basic Financial Concepts
What is and what is not Public Relations
Concepts that upgrade the Company’s image

2. MANAGING THE MANAGERS

The contribution of the Executive Secretary to the improvement of the Manager’s time management.
Delegating … upwards!
How to manage the disagreements with your Manager
The way the Executive Secretary gives praise to the Manager
Meetings management.
The follow up of the Administration’s decisions
Management of whispers and rumors that undermine the work environment

3. CRISIS MANAGEMENT

The basic principles of Crisis Management
Techniques of reducing tension and conflicts

4. PERSONAL DEVELOPMENT

Building your personal image
Managing impressions
Self assessment and Personal Development
Increasing influence and gaining other people’s trust

5. MANAGEMENT OF IMPORTANT & URGENT TASKS

Diagnosis of Time Management problems
Time Matrix
Techniques for dealing with procrastination
Recognition and management of stress
Information management
Techniques for improving Time Management
Cutting-edge Tools for managing pending tasks – time scheduling – Internal Communication

6. OFFICE – TECHNOLOGY

Paperless Office and methods of office operation improvement (Document scanning and Optical character recognition (OCR), Electronic Signature, Browsers, Office accessibility from everywhere, Web applications for the modern office
Tips for using Word, Excel, PowerPoint
E – Tools (for Event Management, action plan, κλπ)
Case studies

7. THE SECRETS OF COMMUNICATION

The Principles of Communication
Verbal and non verbal communication
Body language
Written and telephone communication
Telephone and face to face communication – Similarities and differences
Improvement of the communication within the company
Required skills and qualifications
Mistakes to avoid – forbidden phrases
Handling of ‘difficult’ people
Handling dead ends

Senior level administrative assistants, executive secretaries and administrative support staff
Managers or directors of any functional area who seek to organize a modern and efficient office
A useful tool for all managers whose work is strongly influenced by inefficiencies in the office operation

Seminars material includes:

In the seminar fee are included:

Seminar’s manual
The presentation in power point
E-tool in Excel for Event Planning and Management
Free On-line consultancy, valid for 12 months, on subjects related to the seminar

George Vavoulas

MBA, company consultant with many years of consulting experience in organisation and development systems, and with rich lecturing experience in office organisation issues.

Panagiotis Stathopoulos

IT Manager, with 25 years experience in Information Systems Design and Implementation with emphasis on IT Security and Data Protection. Responsible for the IT infrastructure and the organization of the Company. At the same time, it undertakes the implementation of digital marketing (Certified for Google Adwords) and the development and implementation of Databases, Tools and Software in the projects undertaken by the Company. He is a Seminar speaker for more than 15 years and more than 100 seminars in Greece and Cyprus. Certified Data Protection Officer (DPO).